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Various issues with charge 4

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‎08-13-2022 06:01 - last edited on ‎12-14-2022 14:01 by Fitbit Moderator

‎08-13-2022 06:01 - last edited on ‎12-14-2022 14:01 by Fitbit Moderator

  • Cannot contact support at all now. Chat, Phone and Twitter have all disappeared. Only place left is Community, so here I find myself.

They sort of fixed the oxygen variations in sleep on my Charge4/App but it still has way more yellow than before. I keep an eye on this as I am asthmatic. On my partner's Charge4 he still has the very busy graph pattern that mine had for a while, which first caused me to contact Fitbit, and a very large amount of yellow. He uses a CPAP and usually stays only in the green. Even his old scores before the update, which were only ever green, are now more yellow than green.

WHAT ARE YOU DOING FITBIT? 

This is not good enough. If you can't fix the oxygen variations properly, put it back to where it was.

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‎08-13-2022 07:09

‎08-13-2022 07:09

So "various issues" is actually one issue, the "estimated oxygen variation graph", right?  And perhaps have your gotten a firmware update that your partner has not gotten yet, as updates roll out gradually, not to everybody all at once?

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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