Vertical lines on Charge 3 screen

[SiobhanJC]

My charge 3 has vertical lines on the screen. I have tried resetting a number of times and have changed the clock face nothing has worked. 

Moderator edit: subject for clarity 

 

[monicafuhs]

I’m having the same issue. Did you get it resolved?

[SiobhanJC]

Hi, have you tried all of these steps below? I did all of these to no avail
then my problem was forwarded to customer support team.

I hope this helps.



- Connect the device to the charging cable.
- While the device is plugged into the charging cable, press and hold
the button down for 15 seconds.
- The device turns on and shows a battery icon. Two vibrations occur:
first a short vibration, then a medium vibration
- The device turns off.
- The device turns on and shows a progress bar and short vibrations
occur. The progress bar completes. Note: A total of 7 short vibrations
occur.
- Remove the device from the charging cable. The device shuts down.
- Important: Plug the device into the charging cable again.
-

[WilsonFitbit]

Hello everyone. @monicafuhs Welcome to the community forums. @SiobhanJC Nice to see you around and thank you for your great input. 

@monicafuhs If you haven't done so, I'd recommend following the tips shared by @SiobhanJC. You can also refer to this thread for additional tips and suggestions. 

Hope this helps. 

[monicafuhs]

Thank you!  I’ve tried the tips and still have lines.  Just going to purchase something different.  I haven’t been satisfied with the charge 3 since I purchased it.  The screen is difficult to view when outside.  The activity and heart rate tracker doesn’t seem as accurate as my last one.  

Thank you for the information.  I haven’t had any luck either.  

Moderator edit: merged reply

[WilsonFitbit]

@monicafuhs Thank you very much for your reply. 

I also appreciate your help in following the suggested tips and thanks for taking the time to provide your feedback. Please note that any feedback posted in the forums is always welcome as it helps to improve our products, services and overall environment.

At this time, if you haven't done so, I'd like to let you know that you can get in touch with our Support Team and they will be more than glad to continue assisting you. Note that you can contact them through chat or over the phone, but phone wait times have been a little bit longer than normal. Click here to get connected. 

[Nicfit83]

Hi,

I am also having the same problem with my charge 3 and have tried all of the above. My lines suddenly appeared when I plugged it in to charge

[monicafuhs]

I had to purchase something new.  

[LiliyaFitbit]

Welcome to the Fitbit Community, @Nicfit83. Thank you for your reply, @monicafuhs.

@monicafuhs I appreciate the update and hope you continue working on your health and wellness goals.  

@Nicfit83 Thank you for joining the thread and sharing that you're experiencing the same issue with your tracker. If you've already tried doing a restart and a long restart, please contact our Support team for further assistance. Click here to get connected with them via chat or phone.

See you around.