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Vertical lines on display

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‎08-03-2017 11:11 - last edited on ‎09-09-2020 09:26 by Fitbit Moderator

‎08-03-2017 11:11 - last edited on ‎09-09-2020 09:26 by Fitbit Moderator

Hello,

i got my charge 2 last November and now is showing vertical lines on the screen. I tried to restarted and it didn't help. Please help! Thanks!

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3 REPLIES 3

‎08-04-2017 13:36

‎08-04-2017 13:36

Hi @Klockett,

 

Contact Fitbit Support, and let them help you with this one.

Work out...eat... sleep...repeat!
Dave | California

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‎08-06-2017 10:02

In response to WavyDavey

‎08-06-2017 10:02

@Klockett Thanks for joining us! I suggest you retry the restart on your tracker but do this 3 times in a row by doing the following:

 

Plug the charging cable to your computer or UL certified wall adapter.
Align the contacts of the tracker with the charging cable and plug it in making sure it snaps securely.
Your tracker should start charging.
Press the button for 10 to 12 seconds.
You should see your tracker's firmware version and you can now unplug your tracker.

 

If this doesn't work then please do contact our Support Team like @WavyDavey mentioned in his post.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎03-10-2020 04:25

In response to AlvaroFitbit

‎03-10-2020 04:25

Hi! I tried rebooting three times, changing the clock face, and chatting with support and was told nothing else can be done to fix the vertical lines. And of course I’m just outside the warranty. I thought my Fitbit charge 2 would last longer than a year and a half! But they did offer a 25% discount coupon off their Web site. 

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