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Very disappointed

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‎05-24-2020 11:03 - last edited on ‎09-08-2020 09:40 by Fitbit Moderator

‎05-24-2020 11:03 - last edited on ‎09-08-2020 09:40 by Fitbit Moderator

I have a fitbit and now my app says I have to go to the app store and purchase the app. I was going to purchase another fitbit but I will not waste my money. 

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5 REPLIES 5

‎05-24-2020 15:05

‎05-24-2020 15:05

I don't understand.  What app says you have to go to the app store?

What app store - are you talking Android, IOS, Windows 10 app?

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎05-24-2020 16:59

In response to JohnnyRow

‎05-24-2020 16:59

My fitbit app. And I have an iphone. It is when I click on my fitbit app. It says this app is no longer shared with you you will need to go to app store and purchase it.

Sent from my iPhone
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‎05-24-2020 20:11

In response to Mustangdona14

‎05-24-2020 20:11

Have you been using the app?

Have you tried just uninstalling it and downloading it again?

There is no purchasing the Fitbit app.   I don't know if Apple just uses the term "purchase" for anything from their app store.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎05-24-2020 21:59

‎05-24-2020 21:59

There’s another thread on this.  It’s a problem with the latest IOS update.  I had the problem with my iPhone, solved with deleting/reinstalling.  Now have the same problem on my iPad

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‎05-26-2020 12:59

In response to JJJP

‎05-26-2020 12:59

Then maybe this issue is related to the pink banner above.

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