Fitbit not discoverable by bluetooth

[Kvic77]

This morning my charge 2 wasn’t displaying floors so I’ve reset everything network and location in mobile 

and rebooted Fitbit 

now when I turn Bluetooth on it’s not bring my Fitbit up at all 

the Fitbit itself is still counting steps and everything else apart from floors 

does anyone have any ideas as I’ve only had it a few weeks and the person I bought it from has had it since March 

[M.Son]

Hey @Kvic77, hope you are doing well! I had the exact same problem with bluetooth and my fitbit charge 2 yesterday evening. I accidentally unpaired my charge 2 from bluetooth, and then once I tried to connect it back to bluetooth my charge 2 was not discoverable either. So I restarted my phone and tried bluetooth again, but still no charge 2. But then I remembered I had the same problem when I first got my fitbit. The key that worked for me was to:  Fully charge the Charge 2, once fully charged restart phone and then go to bluetooth and search for the charge 2, your fitbit should pop up then and once selected, your charge 2 should be successfully connected to bluetooth.👍

Let me know how it goes!

[Kvic77]

No didn’t work I’m afraid
The display is still working and still counting steps etc but just won’t connect to my iPhone

Sent from my iPhone

[Kvic77]

didn’t work I’m afraid 

the display is still on device and still counting steps etc it just won’t let me connect to my iPhone or the app