Charge 2 dim screen brightness

[zl110]

I haven’t worn my Fitbit Charge 2 in a while and my screen is very dark, it still works but my screen is very hard to see, and I don’t know how to fix it.

Please help

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @zl110, welcome to the Community Forums!

Thanks for bringing this to our attention, the screen of your Charge 2 should be easy to be read in normal conditions, therefore, please try a restart process following the next steps and let me know if the issue persists:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. 
4. Press and hold the button to restart your tracker:
   • Charge 2—press and hold the button on your tracker for 4 seconds. When you see the Fitbit logo and the tracker vibrates, the tracker restarted.
5. Disconnect your tracker from the charging cable.

Looking forward to your reply. Let me know if you have any additional questions. 

[zl110]

I have tried that, and it did nothing.

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