help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Display not turning on

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-27-2020 04:42 - last edited on ‎09-08-2020 09:30 by Fitbit Moderator

‎05-27-2020 04:42 - last edited on ‎09-08-2020 09:30 by Fitbit Moderator

I took my Fitbit off last night, everything was fine.  Went to out it on this morning, and the screen is blank, unresponsive, and only one green light is on steady on the back.  The battery was at medium.  Tried resetting, no response at all.

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎05-27-2020 14:34

‎05-27-2020 14:34

Update from my post.  The tracker still seems to be working, it is tracking my steps.  However there is nothing but a blank screen.  It still syncs and is usable, screen appears to be shot.  Frustrating, but usable for now.

Best Answer
0 Votes

‎05-27-2020 17:41

‎05-27-2020 17:41

Hi @SunsetRunner, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting. Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

 

In the meantime they contact you, let me know if you have any additional questions.

Best Answer
0 Votes