Wake up doesn’t work

[Jplant57]

New charge 4

Wake up function doesn’t work. I’ve followed directions on this forum, on line, etc, rebooted it twice, unpaired it from my phone and repaired it… any ideas?

Also, after years of wearing a fitbit 2, my steps seem to have dropped by 30% when I changed to this one, though my activity level hasn’t changed.

Very frustrating!

im thinking it’s a buggy device??

[JohnnyRow]

If you mean the screen doesn't wake with wrist turn, check you are not in Sleep Mode.  Otherwise, do you mean screen never wakes even with tapping or button push or never displays, or more precisely?

[Jplant57]

Screen doesn’t wake up with wrist turn. Will wake if I hit the button on the side, or with a (pretty firm) tap.
Sleep and do not disturb modes are off. Have switched them on and off a couple of times without success and as said have rebooted…

hoping Im missing something
j

[JohnnyRow]

In Quick Settings, "Screen Wake" and "Sleep Mode" could both do it.

Sleep Mode cal also be turned on to a set schedule in full settings.

[Jplant57]

Have tried all of the above with no luck.

In quick settings:

Screen wake is on.

Sleep Mode has been set up, but is turned off.

Do not disturb mode is turned off.

I have rebooted it twice.

Fitbit app is updated. 

Any other ideas?

[JohnnyRow]

That's all I got.  Sorry.

[EstuardoFitbit]

Hi there, @Jplant57. Welcome to the Fitbit Community Forums. @JohnnyRow Thanks for all your help. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

[Jplant57]

I’m hoping to hear back
The rep had no answers

Sent from my new bright red device.

[EstuardoFitbit]

@Jplant57 I'm sure they'll let you know if there's any new information on your case.