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Walk Tracking Information Disappeared

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‎08-22-2022 14:11 - last edited on ‎01-02-2023 16:03 by Moderator Alum

‎08-22-2022 14:11 - last edited on ‎01-02-2023 16:03 by Moderator Alum

I walked for about an hour with my family. I was pretty proud of it and I wanted to show my friends. During the car ride home I could see the walk but once I got home and opened the app, it had disappeared. Instead there is only a walk of 30 minutes. How can I fix this? It’s very disappointing to not have the full data anymore. 

 

Moderator Edit: Clarified subject

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‎01-02-2023 16:05

‎01-02-2023 16:05

Hi there @missMien. Welcome to Community Forums.

 

Thank you for reaching out to the Community. I'd recommend you check these articles, How accurate are Fitbit devices?, How does my Fitbit device calculate my daily activity? and How do I add, edit or delete Fitbit data and activities?.

 

Also you can follow these steps to restart your device.

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