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Walk app is crashing

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‎08-30-2019 07:04 - last edited on ‎11-17-2020 10:43 by Fitbit Moderator

‎08-30-2019 07:04 - last edited on ‎11-17-2020 10:43 by Fitbit Moderator

  • When I click on the 2nd start on the walk app it freezes and screen goes of. I have tried resetting it no joy and moved it to a different place but still no joy. Any ideas?

 

 

Moderator edit: updated subject for clarity

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‎09-02-2019 07:11 - edited ‎11-06-2023 04:34

In response to MJM16

‎09-02-2019 07:11 - edited ‎11-06-2023 04:34

Hi there @MJM16, thanks for coming back and sharing this awesome news! I'm glad to hear that our Support Team is sending you a new Charge 3.

Thank you for the thorough feedback for the Fitbit customer service. Fitbit has been designed to provide motivation and help you to reach your daily goals to success. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on that feedback.

Don't forget that you can set up your new device on your currently Fitbit account without losing any previous data by following the steps below:

  1. Tap the Today tab 
     
    , and tap your profile picture.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

Let me know if there's anything else I may do to assist you with. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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‎08-31-2019 08:10 - edited ‎11-06-2023 04:35

‎08-31-2019 08:10 - edited ‎11-06-2023 04:35

Hi @MJM16, welcome to the Community Forums. Thanks for already restarting the walk app in order to solve this situation. 

To further investigate, could you please let me know if your Charge 3 is crashing or is the walk app? If you're having trouble with the walk app, may I have the full name of the app? 

If the crash comes from your Charge 3, please manually reboot it. From the clock face, swipe to Settings and tap Reboot Device. Then, try your activity one more time to see if it keeps crashing when you start the second walk.

I'm looking forward to your response, keep me posted. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎08-31-2019 08:16

In response to MarreFitbit

‎08-31-2019 08:16

Hi customer services are sending me a new tracker. I must say your customer services is great. Sent from Samsung Mobile on O2
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‎09-02-2019 07:11 - edited ‎11-06-2023 04:34

In response to MJM16

‎09-02-2019 07:11 - edited ‎11-06-2023 04:34

Hi there @MJM16, thanks for coming back and sharing this awesome news! I'm glad to hear that our Support Team is sending you a new Charge 3.

Thank you for the thorough feedback for the Fitbit customer service. Fitbit has been designed to provide motivation and help you to reach your daily goals to success. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on that feedback.

Don't forget that you can set up your new device on your currently Fitbit account without losing any previous data by following the steps below:

  1. Tap the Today tab 
     
    , and tap your profile picture.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

Let me know if there's anything else I may do to assist you with. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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0 Votes

‎03-08-2020 10:03

In response to MarreFitbit

‎03-08-2020 10:03

I am having this problem too. It only happens when I try to use the walk or run feature. Workout works just fine and everything else appears to be working.

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