Weather app on Charge 3 doesn’t sync automatically

[JCira]

So the charge 3 is slowly becoming my least favorite item.  At the beginning of the day the weather app updates.  After that initial sync the weather app will not update again all day. Since weather changes throughout the day, this makes the app useless. I have tried everything and nothing works making this issue very annoying. If I need to check my phone every time than why have the watch?  My iPhone will track steps.

Something else is the heart rate monitor is awful too.  I was running and the watch has my heart rate at 105 when I know for a fact it was closer to 140.  

I’m really starting to hate Fitbit.  Convince me to remain a customer by fixing these issues. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @JCira, welcome to the Community Forums. I'm sorry to hear you're having issues with the Weather app on your Charge 3, I understand where your concern is coming from and how you must be feeling at this point. Thanks for the details provided in your post, I'll be glad to help you.

If the weather doesn't update, check the following settings:

• Location services must be turned on for the Fitbit app. For instructions, see How do I use GPS on my Fitbit device?
• The Fitbit app must remain running in the background on your phone.

If you change locations, sync your device to see your new location in the Weather app.

Regarding the accuracy of the heart rate, please follow the troubleshooting steps provided here: What factors can affect my heart-rate reading on my Fitbit device?

Let me know how it goes. 

[JCira]

I’ve tried all of that before posting my original gripe.  When you say the Fitbit app must be running in the background are you referring to background app refresh or actually leaving the app open all day?  I already have background app refresh on and it doesn’t help.

[MarreFitbit · Accepted solution]

Hi there @JCira, thanks for confirming that you've followed the suggestions above and for making sure that your Fitbit app is running in the background. 

Thanks for letting us know about this issue. We’re aware of it, but may not be able to provide a fix in the immediate future. We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. We understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.