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Weather won't update on Charge 3

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‎01-24-2020 17:20 - last edited on ‎09-23-2020 17:45 by Fitbit Moderator

‎01-24-2020 17:20 - last edited on ‎09-23-2020 17:45 by Fitbit Moderator

I bought a Charge 3 a couple of months ago and am liking it. Being a weather geek, I particularly liked the weather app . . . which worked about a week and then stopped 😞 I spent a lot of time on the phone with a support person and was eventually told that there was a unknown problem with the weather app and they were working on a fix. I have not heard any more and my weather app is still not working 😞 Has there been any progress? Please advise. Thanks!

 

 

Moderator edit: updated subject for clarity

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‎01-25-2020 09:10

‎01-25-2020 09:10

Hi there @Caevan, welcome to the Community Forums. I am sorry to hear that you are going through this situation. I appreciate your feedback for the Fitbit Charge 3 and your time while troubleshooting this inconvenience. 

 

As our Support Team informed you, we’re aware of it, but may not be able to provide a fix in the immediate future.

 

We continue to monitor the situation, and keep our team informed of the impact to you and other customers. As soon as we have updates, we'll make sure to keep you posted. 

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if you have any other questions.

Maria | Community Moderator, Fitbit


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