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Charge 3 won't swipe

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‎01-23-2020 21:30 - last edited on ‎09-24-2020 17:35 by Fitbit Moderator

‎01-23-2020 21:30 - last edited on ‎09-24-2020 17:35 by Fitbit Moderator

Fully charged Charge 3 screen won't swipe, even after attempting the recommended reboot procedure multiple times. Screen is on and tracking works but no swiping functionality. Any ideas?

 

 

Moderator edit: subject for clarity

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3 REPLIES 3

‎01-24-2020 03:00

‎01-24-2020 03:00

Welcome to the Forums, @NmN19.

 

Thanks for troubleshooting this swiping issue. I recommend taking a look at the help article: How do I restart my Fitbit device? and make sure you followed those steps in order to restart your device.

 

I hope to hear from you soon. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎01-24-2020 03:23

In response to AlejandraFitbit

‎01-24-2020 03:23

As mentioned in my initial post, I have tried this procedure multiple times with no success.  I require alternative support please.

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‎01-26-2020 05:44

In response to NmN19

‎01-26-2020 05:44

Thanks for the update, @NmN19.

 

Since the restart process didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

In the meantime, let me know if you need anything else. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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