Where do I leave feedback on Fitbit? Closed

[daytona955]

Im finding no-where that i can leave feedback or even ask questions if i want a genuine straight answer from FitBit. I orderd a new strap for my wifes Charge2 back in october. I knew it would not ship till november, but asked half way through, where my item might be. Just got an answer "will be shipped in november". SO...i asked again near the end.."in a week" ..that was 2 weeks ago.I have asked for a refund yesterday, and got an email late last night.."its been shipped"?? Nothing else, no APOLOGY, nothing.So checked tracking and get nothing from it. Its not a huge amount of money, pence really, but the fact of no apology in all the time ive been in contact as to why or when or anything, thats what gets me now-a-days when trying to deal with companies, why can they not just give that small amount of customer care when dealing with anyone. I still want my refund and do not want to deal with FitBit at all really because of this, but i guess im going to get the run-around......

Moderator edit: updated subject for clarity. 

[CDK1]

They will be the next Blockbuster. Not listen to your customers and don’t change will land you out of business.

[funwithsharps]

Absolutely! Listening to the feedback that users provide is how you improve your business. The relationship with your customer base is everything. Once you break someone’s trust; it is very difficult to get that individual back. Not only that but they will tell their friends, post poor reviews online, etc. Word of mouth is essential. It is nearly impossible to rebuild a brands reputation after damaging it to this degree. 

[CDK1]

RIP Fitbit.

[beebebaby]

Oh you bit the nail on the head for sure!

Shelly 😊

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[dusk807]

Well there is one person who has been really rude and adamant that us negative feedback people or the mi or it’s and Fitbit is an amazing product [choke]!

[dusk807]

Unfortunately you are probably right!

[CDK1]

One person either works there or actually had a product that worked. Hey people win the lottery. About the same chances.

[beebebaby]

One in a million then!

Shelly 😊

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[EdsonFitbit · Accepted solution]

Thank you everyone for your feedback on the Fitbit products and services. We're always aiming to improve our user experience and have relayed this information to our team. 

Since all feedback has been passed on, we will be closing the thread. If you are experiencing any issues or have bugs to report, you can start another thread, chat with us online or give us a call. Please click here to get connected. We appreciate your cooperation.