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White/cloudy display on charge 3?

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‎06-10-2019 09:30 - last edited on ‎11-17-2020 10:58 by Fitbit Moderator

‎06-10-2019 09:30 - last edited on ‎11-17-2020 10:58 by Fitbit Moderator

My Charge 3, which is in great condition, has gotten white lines vertically over the display. It seems to be affecting the sensitivity of the touch screen, but still logs my steps and heart rate and such. I have tried changing the time display, restarting, and a hard restart, but it has not helped. I've only had it about 6 months. Any ideas?

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3 REPLIES 3

‎06-10-2019 10:54

‎06-10-2019 10:54

I am having the same issue. I did everything you said you did with no success. Someone suggested doing a live chat which I did but no success. They are sending me a new one. No shipping fees either. Very happy because I haven't had this long. 

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‎06-10-2019 11:01

In response to Pamelarenee63

‎06-10-2019 11:01

Im glad this is getting fixed. I tried that as well to no avail. Hope I'll be able to fix mine 

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‎05-04-2020 13:33

In response to Pamelarenee63

‎05-04-2020 13:33

Who did you report the problem to, please? 

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