White lines across display

[nehadokania]

Many white lines have started appearing across the display of my Fitbit charge 3.

I have tried resetting it multiple times and clearing user data as suggested.

But the problem still persists, in-fact it's getting worse every day with more lines appearing.

Kindly help.

Moderator edit: updated subject for clarity

[LizzyFitbit]

Hi @nehadokania. Welcome! It's good to see a new face around and I'm sorry for the delayed response.

Thanks for sharing that your Charge 3 has lines across the screen, as well for the steps that you've tried prior posting. Let's work on this together! Since the restart didn't work, I'd recommend to try changing the clock face as well to perform a long restart with the following steps:

1. Plug your device back into the charging cable and hold the button down for 15 seconds.
2. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
3. The device turns off.
4. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
5. Remove the device from the charging cable. The device shuts down.
6. Important: Plug the device into the charging cable again.

By the way, I've moved your post to the Charge 3 board as there are more changes to get related replies here.

Let me know how it goes.

[RLUtley87]

I’m having the same issue. I’ve tried the face changes & the reboot option. Is there anything to attempt? My line is through the top of the screen. 

[nehadokania]

Thanks for the reply, the display on my Charge 3 has completely turned off since last week, before I got your response itself.

Anyway, I still tried doing the process as you mentioned above, I can hear the vibration sounds but nothing happens on the screen, its completely black.

Kindly help.

[nehadokania]

Thanks for the reply, the display on my Charge 3 has completely turned off since last week, before I got your response itself.

Anyway, I still tried doing the process as you mentioned above, I can hear the vibration sounds but nothing happens on the screen, its completely black.

Kindly help.

[etl1958]

I am experiencing the same behavior with my Charge 3 device. The white lines were an annoyance at first, progressing to less touch screen response over time. Over the weekend the screen went totally black. The tracker functions seem to be working, as it syncs continuously through the day, providing updated data. It is now impossible, however, to select functions from the screen itself.

Multiple attempts have been made to reset the device, following the instructions provided. I can feel the vibrations from the device during the process. No screen activity results - just blackness.

[Dkerrigan]

This matches my experience exactly. Increased white lines and then at some stage last night, loss of display altogether. Restart doesn’t work and my device does not sync now so I am unable to change the clock face.

[LizzyFitbit]

Hi everyone. It's great to see you here in the forums and welcome to our new members. I'm sorry for the delayed response.

@RLUtley87, thanks for joining this thread as well and sharing the steps tried on your tracker. I've checked with our Support team and apparently they already took your case under their wings. You should be getting a reply soon.

@nehadokania and @etl1958, thanks for exhausting our troubleshooting steps to get your trackers working correctly. Since you continue seeing lines on the screen I've gone ahead and requested a case on your behalf so you can receive further assistance. Please keep an eye on your inbox, you'll get some information about your case.

@Dkerrigan, thanks for your efforts while troubleshooting your Charge 3. Since you mentioned to have tried the restart, may I know if you've also tried the long restart as described in my previous post? If not, please give it a try as it has worked for other users. Keep me posted.

I'll be around.

[Dkerrigan]

Lizzy

Thank you for getting back to me. I have indeed tried a long restart with no success.

My charge 3 no longer tracks data and cannot be found by my phone. If I hold the side button down it will vibrate for a few seconds and then become completely unresponsive for a period of time.

Dan

[LizzyFitbit]

Hi @Dkerrigan. It's great to see you here again and I'm sorry for the delay.

Thanks for confirming that you've tried the long restart on your Charge 3, as well for sharing more details about its behavior. Since you've exhausted our troubleshooting steps, I've got in touch with our Support team and requested a case so they can give you a hand. Make sure to check your inbox.

I'll be around if you need anything else.