Charge 3 won't charge

[CFDwyer]

My Charge 3 is less than 3 weeks old.  It charged day one, but will not charge now.  I've checked the alignment of the pins.  I've plugged the charger in at several receptacles. The Charge 3 will also not reset, I've tried several times.  Please assist. 

CFD 

Moderator edit: updated subject 

[Odyssey13]

Reach out to customer support. Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA. The phone number to call from the UK is: 0800 069 8505. Operation hours: 9:00am - 6:00pm. If you're not in the USA or if you prefer an online chat or email, then click for contact options

[MarreFitbit]

Hi there @CFDwyer, welcome to the Community Forums. Thanks for the details provided and for already taking the time to troubleshoot the battery on your Charge 3. 

Before considering other options, I'd like to confirm that you've followed the troubleshooting steps provided in the help article: Why isn't my Fitbit device's battery charging?

We recommend to charge your Fitbit via the USB port over a wall adapter. However, it is also possible to charge your Fitbit tracker with a UL certified wall adapter. For best results, don’t leave your device plugged in on the charger longer than overnight.

Tips to better charge your Fitbit:

• Use only genuine Fitbit charging cables
• Use only UL-certified wall chargers
• Avoid USB battery packs
• Charge at room temperature

For charging purposes, your charging cable can be plugged into any USB power source, including but not limited to:

• A computer
• A Wall A/C to USB adapter, commonly found with smartphones
• A DC to USB adapter (vehicle power port)

Keep the charging contacts on the back your device and the pins on the charging cable clean and free of debris. For more information, see: How do I clean my Fitbit device?

Thanks for your help and recommendation @Odyssey13.