White lines on Charge 3 screen

[Sierracrane123]

My charge 3 has white lines in the screen. I’ve tried hard restarting it 2 times to no avail. Any one else have any luck resolving this issue? What else can I do?  

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @Sierracrane123.

I am sorry to hear your Charge 3 screen has white lines. Thanks for trying to resolve this and I am here to help. Please confirm if you've tried the following:

1. Restart the device: How do I restart my Fitbit device?
2. Long restart:  

• Connect the device to the charging cable.
• While the device is plugged into the charging cable, press and hold the button down for 15 seconds.
• The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration
• The device turns off.
• The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur.
• Remove the device from the charging cable. The device shuts down.
• Important: Plug the device into the charging cable again.

Additionally, I recommend checking if your Fitbit app is updated to the latest version as updates come with new features and bug fixes: How do I update the Fitbit app?

Looking forward to hearing back from you.