White lines on screen-Charge 3

[KaitsMum]

Hiya, after charging my charge 3 there are now vertical fuzzy white lines all over the screen. Ive tried resetting it and its not working.. any advice please? 

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community @KaitsMum.

I'm sorry to hear that your Fitbit Charge 3 shows white lines over the screen. Thank you for the information provided and for trying to resolve the issue before contacting us.

In addition to the regular restart, please perform a long restart by doing the following:

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.

If you have any question, please let us know.

[me51meg]

I took mine back and got a replacement 

[EdsonFitbit]

Welcome to the Fitbit Community @me51meg.

Thank you for letting us know that you've been able to get a replacement from your retailer. Your time while dealing with this situation is highly appreciated.

Please let us know if you have any question.

[YvonneFrank]

I have tried the reset that you mentioned 2 times and I still have lines.    I got the lines after I wash dishes with my watch on

[NWalker10]

I have tried this longer restart 3 times,  and I still have the vertical white lines.  They appeared a week ago after I charged it.  What is the next option?

[YvonneFrank]

I have tried this multiple times and I still have lines.   Please help

[EdsonFitbit]

Welcome to the Fitbit Community @YvonneFrank @NWalker10.

I'm sorry to hear that you are having the same problem with your Fitbit Charge 3 devices.

To evaluate this situation, I created a case with Customer Support for each one of you. Please check your inbox on the next days. They will let you know how to proceed as soon as possible.

Feel free to contact us at any time.