White lines on screen background-Charge 3

[Jlowe75]

My fitbit has white lines on the screen background.  It started with a couple now it fills the screen. Is it broken nor damaged? 

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community @Jlowe75.

I'm sorry to hear that your Fitbit Charge 3 display is not working properly.

To try to resolve the issue, please restart your Tracker by following these steps. If this doesn't help, you can perform a long restart:

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.

In addition, you can change the clock face by following the instructions on this article.

If you have any question, please let us know.

[Tashagiles]

I also have vertical white lines on my charge 3. I followed these instructions but it doesnt work. After 7/8 seconds i get a progress bar, some vibrations and a smiley face. I have tried holding the button down for 15secs whilst this is happening but makes no difference. I have tried 3 times and lines are still there. I only got it in Sept 😞 

[EdsonFitbit]

Welcome to the Fitbit Community @Tashagiles.

Thank you for the time you spent following our troubleshooting steps.

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of assistance as soon as possible. Thank you for your patience.

Please let us know if you have any question.

[Taljeet]

I've had this same issue with a original and replacement Fitbit Charge 3 (replaced 7months ago, both under a year) and followed the troubleshooting advice. Other than this the Fitbit is fine and crucial to my training. Please advise how matter can be resolved. 

[EdsonFitbit]

Welcome to the Fitbit Community @Taljeet.

I regret to hear that you've experienced difficulties with the display of your Fitbit Charge 3.

It seems that you have contacted Customer Support already. They will provide assistance to your case as soon as possible.

If you need assistance, please don't hesitate to contact us back at any time.

[Emmmelb]

Hi I also have one white line across my screen. I have tried all the workarounds above however it has been there for 3 weeks now. The fitbits just now started to freeze on my too for a few minutes at a time so I cannot swipe across. Please advise

[Taljeet]

Hey Sweet, try the following, 

Perform a long restart: 

1. Plug the device into the charging cable. 

2. While the device is plugged into the charging cable, hold the button down for 15 seconds. 

3. Remove the finger from button. Note: Device won't have a smiley face icon and should be off with a black screen.

4. Remove the device from the charging cable.

5. Plug the device into the charging cable again. 

6. The smiley face icon appears on the screen. 

Admittedly it hasn’t worked for me and my thin black line appears to still run through the top of my screen. I’ll have to get back intouch with Fitbit. I would get intouch if the above hasn’t worked, it is likely it will get worse, from experience and with two previous Fitbit Charge 3

[SJH50]

I’m having the same issue. Go to customer service, the firmware update last week was supposed to fix this issue but appears caused more for people. If under warranty which it should be with that soon of purchase they’ll replace it. 

 

 here’s hoping it works!!! Good luck!

 

 

[EdsonFitbit]

Thank you for visiting the Fitbit Community @Emmmelb @Taljeet @SJH50.

@Emmmelb, I regret to hear that you've experienced difficulties with your Fitbit Charge 3's screen. Thank you for trying all the workarounds above before contacting us.

To evaluate this situation, I created a case with Customer Support. Please check your inbox on the next days. They will let you know how to proceed as soon as possible. Thank you for your patience.

Thanks for your comments @Taljeet @SJH50.

Please let us know if you have any question.