White stripes on screen

[JensenA]

Recently the screen of my fitbit charge 3 went all weird, there's white stripes going from the top to the bottom, and as well as that, the screen doesn't respond to my touches well anymore and when I squeeze the side to turn it off if it's on it just glitches and flicks on and off. To my knowledge nothing had happened to cause this, I had checked the time before lunch to see how far away it was and then I checked once again during lunch, and when I checked at around 12:45 the screen was all funky and it wasn't working well. The battery also seems to be dying quicker than it used to. My boyfriend did drop it about 3 months ago and there's a chip in the screen, but it never affected it so it can't be that.  

Moderator edit: Subject for clarity.

[NellyG]

Hi @JensenA  Try restarting your Charge 3 several times. If that doesnt help then please come back here.

Restart your tracker

[SunsetRunner]

The screen on my 

charge3 now has vertical black line through the display. What causes it? Do I need to enact warranty claim?

[NellyG]

@JensenA  @SunsetRunner  Try restarting your Charge 3 several times and try a Long Restart. If neither of these help please come back here.

Restart your tracker

CHARGE 3 LONG RESTART
Plug the device into the charging cable. While the device is plugged into the charging cable, hold the button down for 15 seconds. Remove your finger from button. Note: Device won't have a smiley face icon and should be off with a black screen. Remove the device from the charging cable. Plug the device into the charging cable again. The smiley face icon appears on the screen.

[JensenA]

I have tried restarting it several times and nothing has changed

[NellyG]

@JensenA  I have flagged a moderator to come and help you

[JensenA]

Thank you

[GraceGFitbit]

Hey @JensenA and @SunsetRunner, thanks for posting your inquiry here. Welcome to the Fitbit Community @SunsetRunner. 

Thank you for pointing this out @NellyG, I'll be glad to help. 

@JensenA, I just confirmed with the Support Team that you have already an open case. The team in charge is currently working on it and waiting for your reply. I recommend you to continue the assistance with they.

@SunsetRunner, in order to further assist you can you confirm please, if you tried those restarts and what is the result?

If you have any further questions, please let me know! 

[JensenA]

Reply to what? I don't have another email or anything to reply to

[SunsetRunner]

I’ve tried restarting several times and long restart. It does not come back to smiley face, just shows charge %. (I always have trouble lining up the pins for charge connection, it should be 

easier.)

[SunsetRunner]

Yes, I tried several restarts, but it does not come back to smiley face after long restart.

[SunsetRunner]

We are traveling in the US now and today there is no display at all on my Fitbit, just black. The app shows it has fully charged but no data sync.
Ruth

Sent from my iPad

[JensenA]

I brought up this issue a while ago, how my screen no longer reacts to my touch most of the time, glitches when I press the side to turn it off, the white lines that cover the screen, and it dies quicker than it used to. My year warranty isn't up yet, and I've tried resetting it multiple times and everything and it's still broken and no one has further helped me yet. My fitbit has been broken for almost a month now and I have yet to either get an answer to fix it or send it back and receive a new one.

[EvansJD]

Hi, I'm having the same issue, it happened yesterday, typically 1 year and 1 week into my fitbit ownership. It asked me to recharge my Fitbit, I did as it only had 6% charge left. when I went back the screen was covered in white and grey lines (pixelated) with a black stripe/line a little below the centre line of the screen. I cheched my mobile device and it said the fitbit was 100% charged. I have followed the advice given here and have long/hard reset the Fitbit about 6 times since discovering the fault. This has not solved the issue. It's still showing while/grey and single black line(s). I use the Fitbit to track walking, swimming, treking, gym, pilates and yoga events regularity. It hasn't been dropped or  crushed, it has been well maintained and looked after. I am at a loss why it has "died" on me. It's quite disappointing that it hasn't lasted more than a year if it is a technical fault. What are the options to get the screen back as there hasn't been any answers posted.  

[SunsetRunner]

Mine went totally black while away on holidays. I went through my Fitbit account and reported it. They asked me to try the same re-boots, etc. Then advised they would replace it. It was less than a year old. They need place of purchase, etc. But mailed a new watch , excluding band and doggie (charger cable) so keep all your attachments.
It was quite easy to reattach.
Good luck.

Sent from my iPad

[JensenA]

I don't think there's an answer to this issue. You've done what you could
like I did, so you just have to ask fitbit for a new one.

[EvansJD]

Thank you, how do I do that? 

Sent from Yahoo Mail on Android

[SunsetRunner]

You should have downloaded the app when you got your Fitbit. Go to Account, Help, Contact customer support.

Sent from my iPad

[Tf3945a]

Hi there,

I have just started having this problem and have restarted, rebooted, wiped, and reset my device, with no luck in getting the screen to calm down. Also, I had a good amount of battery left and woke up with it saying it needed to be plugged in, then I plugged it in after it told me it had 6% and immediately it started charging saying the battery was at 90% already. Something is clearly wrong here, and I have not found a chat feature to talk to anyone about this.

[JensenA]

Try contacting fitbit directly. For me, they contacted me after I made that
post, and when nothing worked to fix it, they said they'd just give me a
new one, and I followed what their emails said.