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Why is my Charge 3 taking so long to sync?

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‎12-11-2019 22:39 - last edited on ‎11-17-2020 10:32 by Fitbit Moderator

‎12-11-2019 22:39 - last edited on ‎11-17-2020 10:32 by Fitbit Moderator

Why is it taking my charge 3 so long to sync? Have only had it about a month. My old Fitbit charge 2 synched faster. 

 

 

Moderator edit: updated subject for clarity

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5 REPLIES 5

‎12-12-2019 01:20

‎12-12-2019 01:20

Hi @s_joan  What phone are you syncing to? The Charge 3 is the new operating system so syncing is a bit more complex than with the Charge 3, especially if your phone is not supported (see the Supported Devices List  )

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Helen | Western Australia

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‎12-12-2019 05:19

In response to NellyG

‎12-12-2019 05:19

Hi there @s_joan, welcome to the Community Forums. Thanks for bringing this to my attention. 

 

As my friend @NellyG asked, I'd like to know what phone are you syncing to? 

 

If you're on iOS, I was wondering if the syncing difficulties started after updating to iOS 13+? If so, please try the troubleshooting steps provided in the article: Why won't my Fitbit device sync? 

 

If the steps in the help article don't work, let's try the following:


- Open Settings app on phone
- Scroll down, tap Fitbit -> Toggle Location to 'Always'
- Ensure toggles next to Bluetooth and Background App Refresh are turned ON

 

Give this a go and let us know the outcome. 😉

Maria | Community Moderator, Fitbit


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‎12-12-2019 16:53

In response to NellyG

‎12-12-2019 16:53

Hi. Syncing to iPhone 7 Plus.

Sent from my iPhone
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‎12-13-2019 08:28

In response to s_joan

‎12-13-2019 08:28

Hi there @s_joan, thanks for getting back and letting me know the model of your phone. 

 

Have you tried the troubleshooting steps I recommended above @s_joan?

 

Keep me posted! 

Maria | Community Moderator, Fitbit


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‎08-18-2020 13:46

In response to NellyG

‎08-18-2020 13:46

I have new iPhone pro 11..... charge 3 just take a long time

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