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button on fitbit no longer working

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‎02-13-2022 22:23 - last edited on ‎12-14-2022 15:43 by Fitbit Moderator

‎02-13-2022 22:23 - last edited on ‎12-14-2022 15:43 by Fitbit Moderator

Hello,

 

The button on the side of the charge 4 is no loner working. It used to work, but after a swim it doesn't work any more. 

 

I have let the battery completely go flat and restarted the fitbit, but it is still the same. 

 

After that letting the fitbit go flat and recharging it did reset, so that I got the home screen again, but if I ever inadvertently touch the screen of the fitbit, there is no way I can go back to home screen without letting it go flat again.

 

Any advice?

 

Thanks

 

Alex

 

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‎02-14-2022 18:20 - last edited on ‎07-03-2024 07:42 by Fitbit Moderator

‎02-14-2022 18:20 - last edited on ‎07-03-2024 07:42 by Fitbit Moderator

@alex-stevenson , Nice to see you here. Thank you for your report on the Charge 4. 

Please give us a call or chat with us, so that our team can have a closer look at this. Click here to get connected. 

See you around. 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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