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charge 3 hr

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‎01-19-2020 09:51 - last edited on ‎09-24-2020 17:44 by Fitbit Moderator

‎01-19-2020 09:51 - last edited on ‎09-24-2020 17:44 by Fitbit Moderator

when I try to register my new charge 3 on my mac computer and I am prompted to select my device from a list the charge 3 is not listed.  I am changing from a charge 2 hr and have not yet deleted that device but I ave kept it well away from the computer when trying to register the new device - help?

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4 REPLIES 4

‎01-19-2020 10:28

‎01-19-2020 10:28

Sounds like the App on your Mac needs updating.

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‎01-20-2020 05:31

In response to SunsetRunner

‎01-20-2020 05:31

Thanks for your response but I can’t find how to update the app??

Sent from my iPhone
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‎01-20-2020 06:29

‎01-20-2020 06:29

@Sailorboy326   I'm sorry, but a Charge 3 can't be set up on a Mac using Fitbit Connect.  Here is a link to the Charge 3 Manual  with more information.  You need a compatible smartphone/tablet or a PC and the Windows 10 app.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎01-20-2020 07:44

In response to LZeeW

‎01-20-2020 07:44

Thanks for the information, strange that the charade 2 can link to the Mac but not the 3. I have linked to my phone now.

Sent from my iPhone
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