charge hr syncing with samsung

[chimper7]

I have tried syncing my charge HR to 2 different samsung tablets & 2 different samsung phones.  This did work fine for years but now will not pair with any of the devices.  I have contacted fitbit & followed the troubleshooting steps with no success.  Any ideas?

Thanks

[Odyssey13]

Hi @chimper7  four Samsung phones and one Samsung tablet in my house. As they have older operating systems, they didn't work as well as they once did. There are certain system requirements to use the Fitbit app. Pairing is from your email address and not the usual bluetooth way, such as you'd add a hands free car speaker.

here is something a moderator posted about phones being compatible:

"Please note that your phone or tablet is not on our list of compatible devices. We confirmed that the devices on this list are fully compatible with all features of Fitbit devices and the Fitbit app. While a phone or tablet may not be verified as fully compatible, the Fitbit app may still work with your device. 

We routinely test new devices to ensure full compatibility with Fitbit devices and the Fitbit app, and are constantly working to confirm compatibility with new phone models. Be sure to verify that your phone or tablet meets the minimum operating system requirements.

If your phone supports Bluetooth 4.0, we provide assistance and troubleshooting steps. Because your phone or tablet is not fully compatible with Fitbit devices, we can't guarantee syncing and other Fitbit features. "

[chimper7]

Samsung phones are 8 & 9.  Not that old.  Can you explain on what pairing from your email means?  Thanks