connecting fitbit

[chillian]

I have left my fitbit unused for 3 months and a few days back I charged it but was not able to connect it to my phone. I tried restarting the fitbit, restarting my phone, tried adding the fitbit as a new device, re installed the app, played with the bluetooth, but still would not connect. What should i do?

[SunsetRunner]

I have exactly the same problem and have tried exactly the same things with no success. All advice welcome

[Rich_Laue]

I'm not sure what to do, but if the tracker was still connected to the fitbit account then their is no reason to set it up.

Does the Charge 2 turn on, and a restart was done? 

What errors do you get when doing the Add Device through the fitbit app. 

Just a note, if the tracker has not been kept charged then there may be battery issues. 

[SunsetRunner]

I think I do have battery issues as I can't even perform a factory reset. I've asked customer services to contact me but after 24 hours I'm still waiting for them to contact me. Think I might just have to accept it's kaput