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faulty strap.

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‎03-14-2019 12:18 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

‎03-14-2019 12:18 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

i wanted to highlight my disappointment as to how long my strap has lasted.

i have had my fitbit less than 12 months.  my strap has just fell off the clips. now it wont go back on.  my fitbit is working fine and i love having it. i have encouraged my family to porchase one also. 

yet my family unit all now enjoying their fitbit and i am unable too unless i replace the strap, which i have stated is less than a year old. 

 

regards

sharon

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2 REPLIES 2

‎03-14-2019 13:48

‎03-14-2019 13:48

I’m sorry you’re having a problem with your Charge 2 band, @Sharonh2603. Unfortunately, it is out of warranty. But the bands are quite inexpensive on Amazon. 

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‎03-14-2019 16:13

‎03-14-2019 16:13

Mine has done the same, with me, it is the connector on the fitbit unit itself, the new strap did the same thing.  I won't replace this with anything that connects the same.

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