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fitbit charge 2 not working

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‎09-17-2019 06:37 - last edited on ‎09-08-2020 12:50 by Fitbit Moderator

‎09-17-2019 06:37 - last edited on ‎09-08-2020 12:50 by Fitbit Moderator

Hello,

today i woke up and saw that my fitbit had stopped working. the screen is completely black but there are green flashing lights at the back that won’t stop. i’ve tried resetting it and charging it and it won’t work. i don’t know what’s happening but it doesn’t seem good.

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‎09-17-2019 09:43

‎09-17-2019 09:43

Hi @ellieahnemann  those green lights are the pure pulse, which detects your heart rate. You still under warranty? You could ask customer support what to do since the screen is black.

Stepping in the U.S.A. since September 2013. Android 14

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