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Charge 2 discomfort

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‎09-15-2019 11:58 - last edited on ‎09-08-2020 12:50 by Fitbit Moderator

‎09-15-2019 11:58 - last edited on ‎09-08-2020 12:50 by Fitbit Moderator

I am having issues with my Charge 2.  One green light on the back is shining very bright and won’t turn off.  There is sometimes an exclamation mark on the screen.  I am also getting a mild electric shock from the body of the device whilst it is being charged.  I have reset the device multiple times, and the device appears to work but it won’t charge and the green light won’t go out.  Any help appreciated.

 

 

Moderator edit: updated subject for clarity

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‎09-16-2019 09:35

‎09-16-2019 09:35

@Rmb01 Welcome! It's good that the community is growing! 

 

Let me help you with this. I have created a ticket so our Support team can further assist you via email.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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