09-15-2019
11:58
- last edited on
09-08-2020
12:50
by
MatthewFitbit
09-15-2019
11:58
- last edited on
09-08-2020
12:50
by
MatthewFitbit
I am having issues with my Charge 2. One green light on the back is shining very bright and won’t turn off. There is sometimes an exclamation mark on the screen. I am also getting a mild electric shock from the body of the device whilst it is being charged. I have reset the device multiple times, and the device appears to work but it won’t charge and the green light won’t go out. Any help appreciated.
Moderator edit: updated subject for clarity
09-16-2019 09:35
09-16-2019 09:35
@Rmb01 Welcome! It's good that the community is growing!
Let me help you with this. I have created a ticket so our Support team can further assist you via email.
Let me know how it goes.
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