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fitbit charge 3 screen has white lines

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‎01-17-2020 04:02 - last edited on ‎09-24-2020 17:47 by Fitbit Moderator

‎01-17-2020 04:02 - last edited on ‎09-24-2020 17:47 by Fitbit Moderator

hello

 

my FB charge 3 now has white lines on the screen

 

have tried the clockface change and the reset and even the factory rest but to no help

 

anyone able to assist please. this was a gift and i enjoy using it 

 

thanks in advance for assistance 

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‎01-17-2020 10:59

‎01-17-2020 10:59

Contact Customer Support.

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‎01-18-2020 06:29

‎01-18-2020 06:29

I contacted customer support.  They had me do the same things - plug into charger hold button down and it has the same result.  A white line across the top and imagine this, my warranty has run out.  They did send me links for 25% off on a new one.  Not happening!!!!  Just thought I would share because I think we are out of luck!  Best of luck to everyone.

 

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