fitbit not charging

[walkerthree]

device is less than 6 months old and is not charging. have cleaned back of watch and charger contacts. face comes on and then a solid line and then nothing more.

[Odyssey13]

Hi @walkerthree 

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help. If you email, please know that each subsequent email will put you at the bottom of the queue, which will cause you to wait longer.

USA: call (877) 623-4997 
UK: call 0800 069 8505
INDIA: call 000 800 050 1057  

IRELAND: call 01 691 7502 (country prefix: +353)
If you prefer an online chat or email, then click for contact options
https://help.fitbit.com/?cu=1

[walkerthree]

returning Fitbit for replacement

[Odyssey13]

Hi @walkerthree  looks like you got with support. Is there a reason you chose to post the entire chat here? Your real name and email address from that chat are seen in your post on this public forum. Might want to come back and edit your post. When you get the replacement, set it up as an existing account with a new device.