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fitbit won't turn on

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‎06-06-2019 09:12 - last edited on ‎09-08-2020 15:47 by Fitbit Moderator

‎06-06-2019 09:12 - last edited on ‎09-08-2020 15:47 by Fitbit Moderator

I have a fitbit charge 2 that i haven't used in a couple of months. i have tried charging it for a couple of hours and I get no kind of response. i have tried cleaning the ports that make contact with the pins of the charger but still doesn't charge. also, when i connect my device to the charger, it won't have any kind of reaction. i have tried to charge it and tried restarting it 3 times like other posts have said to do. Are there any other solutions that i should try?

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‎06-07-2019 14:27

‎06-07-2019 14:27

Hello @kloredo thanks for your post and bringing this to my attention, I'm happy to help you with your Charge 2 concern and give you a warm welcome to our Community Forums!

 

Seems odd that your device is not responding., even though you haven't use it for a while, you should be able to use it as the way we designed it, thanks for troubleshooting your device prior posting. I'd like to let you know that our Support team was contacted on your behalf to receive further assistance directly with them. That said, please keep an eye to your email inbox for their contact, they'll be in touch with you soon.

 

In the meantime they contact you, please let me know if you have any additional questions. 

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