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Charge 2 display not working

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‎06-07-2019 11:57 - last edited on ‎09-08-2020 15:47 by Fitbit Moderator

‎06-07-2019 11:57 - last edited on ‎09-08-2020 15:47 by Fitbit Moderator

This morning I looked at my Charge 2, and the display broke into lines, then reversed where I had to read it backwards. I connected it to my laptop and changed the display, which returned it to normal. Later, when I looked at it, I had no display. I can see on the app that it's still counting steps, but the clock does me no good and I can't see the data on the Fitbit itself. Any idea what's going on?

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‎06-09-2019 08:53

‎06-09-2019 08:53

@iateach It's great to see that you've visited the Fitbit Community! Sorry for the delay in my response.

 

Let me help you with your Charge 2 screen. Please restart your device by following these instructions.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎06-10-2019 12:05

In response to AlvaroFitbit

‎06-10-2019 12:05

@AlvaroFitbit I restarted my Charge 2 with the same results. Is there anything else I can do?

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