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iPad syncing

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‎05-20-2019 06:33 - last edited on ‎09-08-2020 16:10 by Fitbit Moderator

‎05-20-2019 06:33 - last edited on ‎09-08-2020 16:10 by Fitbit Moderator

I always synced my Charge 2 through the app on my iPad.  Recently I also installed the app on my iPhone.  I now can only sync the Charge 2 through my iPhone.  My iPad  only displays up-to-date data if the data has been synced using the app on my iPhone.  The Bluetooth setting for the Charge 2 on my iPad indicates “Not Connected”.  When I try to connect, it always says “Connection Unsuccessful”.  Meanwhile, the Bluetooth setting on my iPhone always indicates “Connected”. Shouldn’t I be able to be connected on both my iPhone and iPad at the same time?

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‎05-20-2019 08:37

‎05-20-2019 08:37

I’m having the same exact problem.

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