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not counting steps right in challenges

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This has been an on going problem for the last 2 months.  I've posted this problem before.  I was told to force stop the app, remove tracker, reboot the phone, re-add the tracker and see what happened.  Then that post was locked so I couldn't post back to it.  None of that worked.  So, this is what I have done.  I force stopped the app, cleared both data and cache, uninstalled the app, reboot the phone, downloaded and reinstalled the app, added a new tracker..................same problem.  This is not something on my end, it can't be.  it's not even the same tracker.  Don't try and tell be it's because of a time zone problem, yes the challenge is being started with a 2 hour time difference, but I don't see me being off by over 12,000 steps over 2 hours, do you?  As a matter of fact, it was counting the first couple of hours right.  Then the next day i lost 100 or so steps, then it's like it decided to only count 1/2 my steps.  On tuesday i had over 10,000 steps, it counted about 4600.  I keep waiting for a fitbit app update that might fix this problem.  Is there one coming?  is fitbit willing to admit that it might be on their end?

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