help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

pushbike ride missing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-21-2022 21:56 - last edited on ‎12-14-2022 14:29 by Fitbit Moderator

‎04-21-2022 21:56 - last edited on ‎12-14-2022 14:29 by Fitbit Moderator

Have just been for a ride ,synced when i got back after a while, only shows ride from 2 days ago, not todays. any ideas please

 

 

Moderator edit:  updated subject for clarity

 

 

Best Answer
Labels:
3 REPLIES 3

‎04-24-2022 19:10

‎04-24-2022 19:10

@Royalstar , Nice to see you back. Thank you for your message . 

 How do you record your biking tours? Do you start it on the Charge 4 or you let it autorecognize it?

Do you have MobileTrack active?

 

See you around

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

Best Answer
0 Votes

‎04-25-2022 02:03

In response to JuanFitbit

‎04-25-2022 02:03

Have it on auto recognise but doesnt seem to always work,not sure about mobile track

Best Answer
0 Votes

‎04-25-2022 18:15

In response to Royalstar

‎04-25-2022 18:15

@Royalstar , Thank you for your reply!

 

There can be various reasons why your activities were not recorded or recognized correctly.

 

For example, the activity is not fully recognized by your movement patterns.

You paused for more than 30 seconds during the first few minutes, so the tracker might "think" the exercise was over.

 

I recommend restarting your tracker and setting the start times for the activities differently. For example, set it to 10 minutes for a walk, 15 for a run, 20 for an outdoor bike ride, etc., and/or ignoring the activities you don't use.

 

You can find the instructions for this here.OpenCan I change how my activities are tracked?

 

You can verify if you have MobileTrack active by tapping on your profile picture on the Fitbit app. 

If you see it listed tap on it and then on the trashcan to remove the feature. 

 

Hope it helps. 

 

 

 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

Best Answer