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"Fully Tested" Device List

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‎04-04-2020 13:13 - last edited on ‎09-06-2020 19:41 by Fitbit Moderator

‎04-04-2020 13:13 - last edited on ‎09-06-2020 19:41 by Fitbit Moderator

I live chatted with customer service, making an inquiry about how to request for Fitbit to expand their "fully tested" device list.  She had no answer, other than for me to post in here, or borrow a device from a friend.  I have an iPod 7th Gen. No cell phone. No other devices.  How do we request for Fitbit to add the iPod 7th Gen to their fully tested list? It is pointless to have a Fitbit and not be able to sync it to my device.

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4 REPLIES 4

‎04-04-2020 13:44

‎04-04-2020 13:44

Have you actually tried connecting a Fitbit to your iPod, or are you just wondering if it would work if you got one?

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎04-04-2020 14:29

In response to JohnnyRow

‎04-04-2020 14:29

Yes, the app downloads onto the iPod, but it does not allow me to login. I
have updated iPod (iOS 13.4), restarted it, deleted app and restarted it.
It does not work.
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‎04-04-2020 14:33

In response to LM7820

‎04-04-2020 14:33

Can you be more specific about "does not allow me to login"?

Does it show the fields to enter login info?  If so, can you not enter you account ID, or do you enter it but it doesn't accept it?  Any error message?  Not valid? ...

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎04-12-2020 17:04

In response to JohnnyRow

‎04-12-2020 17:04

Do you get an error message? 

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