set up issue - Charge 4 - Windows 10

[meganeK]

trynna set up my charge 4

my phone isn't compatible so i've followed all the steps to do it on my laptop

i seem to have it connected and set up as far as my laptop is concerned but the device itself is only showing me a "download or update app" message.

i can't actually use it at all

Moderator edit:  updated subject for clarity

[Odyssey13]

"REQUIREMENTS

• To set up Fitbit Aria Air, Fitbit Charge 4, Fitbit Sense, Fitbit Versa 2, or Fitbit Versa 3, you must use a compatible iPhone, iPad, or Android phone. You can’t set up these devices on a Windows 10 device."

click to see the article 

[meganeK]

great. well that's just fecking splendid.

so what? i have to either buy a new phone or return this and replace with what....a model down like an inspire 2?

i am going to rage scream forever

[meganeK]

oh question...if i use someone else's iPhone to set my device up...can i then delete the app off their phone and use the windows 10 thinger?
like do i just need it to set up?

[JuanFitbit]

@Odyssey13 , Thank you for your help. 

@meganeK , Nice to see you here. Thank you for your information and efforts. 

As our friend @Odyssey13 already mentioned, the Charge 4 can only be setup to your account with an Android or iOS device.

We have seen that in some cases the Charge 4 has synced with a Windows 10 PC/laptop. But we recommend to use a mobile device for better results. 

Keep in mind, that your Charge 4 will save your records for the last  7 days after the last sync and 31 days in form of a summary. 

So if possible, you could log into the Fitbit app on a supported device and sync. 

See you around. 

[meganeK]

i set it up using someone else's iphone in the end.

it syncs to win10 just fine so will continue using my laptop. it's not practical to use someone else's phone to sync nor buy a whole new phone

seems stupid that this model is limited to only phones (and super up to date ones at that)

[Odyssey13]

@meganeK  glad your friend let you set up on their phone. Used to be people used desktop computers, but people want to do everything on their phones and fitness trackers are just part of it. Used to be family sent actual photographs that could be held in the hand, but now it's all text or on their social media. Changes happen over time. I'm just glad you found a way to keep moving with Fitbit.