001 error code

[Jen_O]

Bought a inspire HR for my daughter and she’s only had it for a short time and now we are getting a 001 code. What does this mean and how do we fix it? Please help! 

[Odyssey13]

Hello and welcome to the forums @Jen_O 

I've asked a moderator to stop by to reply to this post. They are good at helping members, so please wait for them. Thanks for coming to the forums.

[LiliyaFitbit]

Hello @Jen_O and @Odyssey13 , it's nice to see you around!

@Jen_O thank you for sharing the details of the issue your daughter is experiencing with her new Inspire HR tracker. I recommend restarting the device by following the steps from this help article: How do I restart my Fitbit device? Let me know how it goes.

@Odyssey13 thank you for your feedback and support!

Looking forward to your response!

[Andismomma]

Spoiler

I too am having issues. 

Bought the inspire HR on 3/27 after my Alta died (3 yeas old), my inspire popped up with a 001 error code On 4/23.  I took it back to target to replace it thinking I got a bad one. 4/26 bought a new (2nd) inspire HR and once again on 5/4 got another 001 error code!!! What is the deal???

[Jen_O]

We followed the steps for restarting the inspire this morning and we are having the same issue.

[LiliyaFitbit]

Hi @Jen_O , thank you for your reply. Hello @Andismomma thanks for joining the conversation, it's great to welcome new members to the Fitbit Community. I am sorry for the late response. 

@Andismomma thank you for sharing your experience. I could see that you got in touch with our Support team about this and that they were able to help you. I really appreciate your time and efforts.

@Jen_O I appreciate your troubleshooting efforts. Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support team so they can investigate further and provide a solution. Please keep an eye on your inbox for further instructions.

I'll be around if you need further assistance.

[jasonkunzman]

we purchased a fitbit Inspire HR back in March 2019 and it continues to display the 001 error code. we have tried restarting the device at least 3 times and nothing is working. not sure if it is holding a charge or not and cannot access any functionality whatsoever. please help!!!

[LiliyaFitbit]

Welcome to the forums @jasonkunzman.

Thanks so much for taking the time to restart your Inspire HR several times in order to resolve the issue you're experiencing with your tracker's display showing the 001 error code. Thank you for letting me know that you purchased your device in March 2019. Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

I'll be around if you need further assistance.