help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

2 problems

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-24-2020 18:31

‎10-24-2020 18:31

My Inspire has a message on my devices saying I need to update it.  Nothing I do has allowed me to update.  It's been a month now.  

 

Why has my Inspire quit syncing?  It only does it once a day, at 11:30 at night.  Very frustrating.  This has been going on for several days now.

Best Answer
Labels:
0 Votes
1 REPLY 1

‎10-24-2020 18:48

‎10-24-2020 18:48

Hi @JoJean  what does it want you to update - the app or the device firmware? Firmware update will be on the app, when it's available to you, as it is released on a rolling basis. If it's the app, go to the Apple Store or the Google Play Store.

 

Which phone do you have and is it on the list of compatible devices? click to see

You try anything here on the article for trouble syncing? see if any of this helps - click to read

Stepping in the U.S.A. since September 2013. Android 14

Best Answer
0 Votes