09-07-2020 07:26
09-07-2020 07:26
I started charging at 6am when it was 8%. When I checked at 8am, it was 99%. But when I checked in between until 11am, it was still at 99%! I also realised that the battery used up faster than before. I was not even exercising, just walking. Pls help.
Best Answer09-07-2020 08:27
Diamond Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more
09-07-2020 08:27
Hi @crazytan my Flex used to get that way and I would unplug it from the charger and wait a little bit and then plug it back in. Somehow it would then finish up the charge. My power banks do that, too. See if that makes a difference for you.
Best Answer09-07-2020 19:40
09-07-2020 19:40
Thanks @Odyssey13 . I just realised that I bought it in Nov 2019. Is there suppose to be a one year warranty?
Best Answer09-07-2020 19:58
Diamond Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more
09-07-2020 19:58
Yes!
Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options
https://myhelp.fitbit.com/s/support?language=en_US
Best Answer