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Active Minutes - Device Not Matching App

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‎04-19-2020 20:35

‎04-19-2020 20:35

Since COVID19, I’ve been walking daily. When I get done and check my device, it’ll give me a number of active minutes. When I open the app and sync it with my device, my active minutes always go down. It counts everything else just fine. I had this problem before the last app update too...my app

is currently up to date. Any advice?

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‎05-04-2020 19:34 - last edited on ‎08-05-2025 10:07 by Fitbit Moderator

‎05-04-2020 19:34 - last edited on ‎08-05-2025 10:07 by Fitbit Moderator

Hi @BatonMom18, welcome to the Community Forums! Sorry for the delay in responding your post.

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know which mobile device are you using with your Fitbit Inspire? Can you please clarify if your Inspire is counting the active minutes correctly but when you sync such information, it's different on the app? When was the first time you experienced this issue and how many times since then? In the meantime, please restart your device and try the following steps:

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

Keep me posted and let me know if you have any additional questions.

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