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GPS accuracy issue

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‎04-20-2020 06:48 - last edited on ‎05-04-2020 19:31 by Fitbit Moderator

‎04-20-2020 06:48 - last edited on ‎05-04-2020 19:31 by Fitbit Moderator

I use my Fitbit app along with other apps to see if they come out at the same distance. Unfortunately the Fitbit app is 0.02 miles out (it underestimates the distance taken) on everyone run and walk I do, and I have no idea why! Please help!

 

thanks 

 

Moderator edit: Subject for clarity 

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‎05-04-2020 19:30

‎05-04-2020 19:30

Hi @SunsetRunner, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for bringing this to our attention and for the details that were shared in your post. Because your Inspire HR uses the connected-GPS feature to route your exercise, meaning that it uses your phone's GPS chip, can you please let me know which mobile device are you using? When was the first time you experienced this issue and how many times since then? If you haven't already done so, I suggest you to check the information that's specified on our help article: Why isn't GPS working on my Fitbit device? and let me know if the issue persists.

 

Keep me posted and let me know if you have any additional questions. 

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