App is not tracking my sleep data accurately

[Starry2]

My Inspire has randomly logged my sleep as completely uninterrupted overnight,  which I know wasn’t due to pain,  my steps have recorded me getting up and walking around twice. It’s so unusual I notice the fault straight away. 10 Hrs vs my usual 5! Anyone else having issues with this? 
Update;

still not working correctly, only logged 1.5hrs this morning 27/6 from 6am, added sleep from 11pm but just adds full sleep for this rather than tracked, again I got up more than once and steps were tracked. 😬

update 28/6/25 - logged part sleep on day before and part sleep on this morning. Amended sleep to complete periods I was in bed, it lost the stats for original sleep log and changed to solid sleep between 1.15 to 2.55 even though they were the original part sleep (with stat times awake,  restless & sleep originally). I think I’m done with Fitbit I’ve tried to be patient but it’s getting worse and stats are not reliable anymore.😞

update: 29/6- worked fine as recorded automatically as 1 sleep, the issue is back this morning 30/6 it seems that a change has been made and if it records your sleep in 2,sessions rather than one or if you correct any sessions it records undisturbed sleep rather than the pattern of your sleep. Even when you have recorded steps within the time from sleep disturbance.  Because of this it is now totally unreliable for accurate sleep stats. I am going to try the start sleep function to see how that works out, I’ll let you know.

Moderator Edit: Clarified subject

[Kgk236]

I keep getting the huge discrepancy too, auto says too little but manual, while closer, still seems off. What the heck is going on with the sensors, what are they measuring? Urgh 

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So last night I didn’t set my Fitbit to sleep mode, just left it… normal. It looks like it auto-detected my sleep and wasn’t super wildly off… so more accurate thus far for me to “leave it be” than to set it to sleep mode or enter the time manually. I’ll see if this keeps up!

[Starry2]

 

Still happening 1. No stats solid sleep recorded on app

2. Sleep deleted on App and re-entered manually, stats available from on wrist device and App wildly off as usual. 

[Kgk236]

Since I stopped setting sleep mode, about 35/65 of:

1) it’ll give me what looks vaguely reasonable sleep stats or

2) it’ll be off, I delete and add manually, and it’s pretty much just solid sleep that’s way higher but with no stages 😕

[Starry2]

Mine is intermittent, when it does record it with stats, it’s generally broken up into 2 sleeps either a gap in the middle where I definitely didn’t get up! Times between 1am and 3.30 am are regularly missing 🤔 when I add them there are stats available 🤔

[Kgk236]

What the heck!! that random missing gap makes no sense. Do you ever get up during the night at all?

[Starry2]

Just for the loo maybe? I may wake up, briefly turn over go back to sleep, I don’t get up, up.

[Kgk236]

Same, and I go back to sleep pretty quickly, but sometimes it’ll show me as being awake for a long time and… that’s definitely not right!

[jkahne]

As soon as Google bought Fitbit (2021) they seemed to have made the conscious strategy to move from trackers to smartwatches and finished putting out the trackers that Fitbit had in the pipeline, but gave lackluster updates.  When they did an update it only made things worse not better.  Ever since about 2022 I noticed that my Inspire 2 was becoming less and less reliable.  Hundreds of people/replies were added to the forum about tracker issues.  In 2023 I finally gave up and bought an apple watch and tossed my fitbit in the trash. (after I downloaded the 13years of data).  My wife still has her Inspire 2 but it's a complete waste of time trying to get it to keep accurate sleep or step data, it will say she was asleep at 3pm when she's on the treadmill, or not asleep at 3am when she's sound asleep.  There is a zone minute thing that just won't go away no matter what you do.

Anytime you try to get some help from CusSvc it's "that issue is being addressed" (since 2023), or "did you try rebooting" or "delete and redownload", all of the standard it's not our problem, it's a you problem.

Bon Appetit 

[Starry2]

I’m not going mad then? Thanks I too will be going elsewhere.

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Funnily enough I have another post about steps and one about activity 🤯

[jkahne]

Agree - the steps are a mess as well.  When it's opened the app jumps up to some crazy number, then runs back down to a number lower than before it's opened, then runs back up to a number that while not accurate was somewhere in-between the wild number, and the opening number.  

[Kgk236]

Oh geez… I didn’t even consider that about the steps. It’s crazy how hit or miss (mostly miss), wildly varied the sleep readings are