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Back up data

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‎01-16-2022 07:57 - last edited on ‎12-18-2022 22:58 by Fitbit Moderator

‎01-16-2022 07:57 - last edited on ‎12-18-2022 22:58 by Fitbit Moderator

I just change my cellphone and all old data it’s gone from my app

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4 REPLIES 4

‎01-16-2022 08:35 - edited ‎01-16-2022 08:37

‎01-16-2022 08:35 - edited ‎01-16-2022 08:37

All data since last sync is on fitbit database; on phone is just display of data downloaded from database.

On new phone, do not create new fitbit account; just log in with the same email you were using before.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎01-17-2022 05:47

In response to JohnnyRow

‎01-17-2022 05:47

Wise advice, but it is what I did. Weird indeed

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‎01-17-2022 05:51 - edited ‎01-17-2022 10:34

In response to SunsetRunner

‎01-17-2022 05:51 - edited ‎01-17-2022 10:34

Try looking at fitbit.com dashboard.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎01-17-2022 10:33 - edited ‎01-17-2022 10:33

In response to JohnnyRow

‎01-17-2022 10:33 - edited ‎01-17-2022 10:33

@SunsetRunner I agree with @JohnnyRow in that your posting from a 1 year old account. 

On your new phone, it sounds like that you created a new account. 

Near the top of this page will be the correct email to log in with. Your saved passwords may also help. 

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