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Band can’t attach

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‎10-22-2022 11:49 - last edited on ‎12-18-2022 21:04 by Fitbit Moderator

‎10-22-2022 11:49 - last edited on ‎12-18-2022 21:04 by Fitbit Moderator

The part on the fit bit where the band attaches broke off.  Can’t get new straps. Any relief? 

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‎10-22-2022 12:31

‎10-22-2022 12:31

See what options customer support can offer @Riprex 

 

when there is someone available, chat is an option. Phone or Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

Stepping in the U.S.A. since September 2013. Android 14

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‎10-25-2022 07:38

‎10-25-2022 07:38

I have this problem too.  I just bought a band from another company that will enable me to use my device until I figure out what to do.  The device just snaps into a frame from behind, so it doesn't matter if the band receptacle is broken.  The bands are made by Kakurookie, and are available through Amazon.  

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