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Band falls off

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‎06-04-2020 08:12 - last edited on ‎06-06-2020 19:27 by Moderator Alum

‎06-04-2020 08:12 - last edited on ‎06-06-2020 19:27 by Moderator Alum

the catch that secures the band broke after 3 months and the band no longer stays on - impossible to use watch now

what is my recourse?

 

 

Moderator edit: format

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4 REPLIES 4

‎06-04-2020 09:10

‎06-04-2020 09:10

Reach out to customer support. Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA. The phone number to call from the UK is: 0800 069 8505. Operation hours: 9:00am - 6:00pm. If you're not in the USA or if you prefer an online chat or email, then click for contact options

Stepping in the U.S.A. since September 2013. Android 14

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‎06-04-2020 12:19

In response to Odyssey13

‎06-04-2020 12:19

And from Italy??

Sent from my iPhone
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‎06-04-2020 14:40

In response to kmf11

‎06-04-2020 14:40

Click for other options link above includes email and online chat

Stepping in the U.S.A. since September 2013. Android 14

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‎06-06-2020 19:26

‎06-06-2020 19:26

Hi @kmf11, welcome to the Fitbit Community forums.  

 

Thank you for all the details that you've provided, I'm sorry to see that you've experienced this inconvenience with your accessory band. 

 

I've sent your information to the Customer Support team for further assistance with this and was informed that you already have a case created or that you already got in touch with them. Just keep in mind that it's taking a bit longer than usual to receive a reply from Support, but you should be getting response soon. 

 

Keep me posted on the outcome. 

Davide | Italian and English Community Moderator, Fitbit


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