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Battery draining quickly

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‎11-18-2020 16:06

‎11-18-2020 16:06

My Inspire HR is approximately 6 months old and the battery was holding for most of the week.  All of a sudden it will only hold a charge for less than 24 hours.  I have changed the clock face, rebooted, read and tried the information from my contact with support to no avail.  I have been trying to do another chat with support for the last 2 days as instructed but I can't seem to get through.  Any suggestions on above issues? 

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5 REPLIES 5

‎11-18-2020 22:27

‎11-18-2020 22:27

I am having the exact problem as you are, everything has been working fine then suddenly 2 days ago the battery drains really quickly. i hope someone on here can help us out as It is very annoying.

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‎11-19-2020 13:34

In response to bluey52

‎11-19-2020 13:34

I am having the same problem as well as taking a long time to charge. I have charged for a couple of hours only to find when I check that it has only charged to 30%. It also doesn’t count my steps when it gets below around 20%. Very frustrating. Any suggestions?  

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‎11-19-2020 14:32

‎11-19-2020 14:32

as well as having the same trouble as you, on top of this last night I am unable to sync from my samsung tablet, as well as from my mobile phone, It is also now displaying the wrong time, to fix this i was told to sync  , but it won't let me sync it keeps saying  UNABLE TO SYNC , I am getting very annoyd with this hope someone can help out please

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‎11-20-2020 15:35

In response to bluey52

‎11-20-2020 15:35

i have since phoned customer service and as It is a  battery issue and also It is still under the 2yr warranty they have decided to send me a replacement fitbit inspire HR.

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‎11-21-2020 02:47

‎11-21-2020 02:47

Mine is having the same issue. I charged it to 100% last night around 9 pm, and when I woke up around 4 am, it was already dead and back to 0% charge....

 

I don't know what would have happened to change this so extremely, but it's incredibly frustrating.

I only got mine in January.

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