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Battery draining

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‎08-21-2020 12:13

‎08-21-2020 12:13

I just got my fitbit in may 2020. The past 3 weeks i noticed I've been charging my device before the day is even over. I keep my device very clean, I've even followed the directions and swabbed the contacts with alcohol with no luck. Ive been irritated by the amount of times I've been charging so i decided to research and found lots of similar issues. What i haven't noticed is a fix for this issue. Please let me know i what to do as i am not happy right now. My fitbit is charging as we speak, very disappointing! I hope they will replace it for me since I've only had it 3 months. 

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‎08-21-2020 18:10

‎08-21-2020 18:10

Hi @Jenstich, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here, I understand how frustrating this matter can be for you. Let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon.

In the meantime they contact you, let me know if you have any additional questions.

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‎08-22-2020 16:29

In response to RicardoFitbit

‎08-22-2020 16:29

I still have not received an email. I am getting very angry with this fitbit. I had it fully charged and tried to do an update. It lasted 3 minutes and died. I had to do update with it plugged in. I couldn't even wear it when i really wanted to count my activity and i needed it for my heart rate. I was playing baseball with my son. I want my fitbit replaced. There are no excuses for a 3 month old device to stop working!! If i don't get help soon i will leave horrible reviews everywhere. I want a new device asap! I need to check my heart rate on a regular basis that is the reason for my purchase!

Thank you.

 

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‎08-23-2020 01:38

In response to Jenstich

‎08-23-2020 01:38

I am having the same issue. I dont even get 5 hours out of mine. Got it in April this year. Looks like there may have been a bad batch. Not good enough Fitbit. 

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