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Battery issue

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‎05-10-2020 06:00

‎05-10-2020 06:00

So I got a Fitbit finally after years of wanting one as my early mother's day/birthday gift last week. First 4 days were great and then it died. Okay not a problem. Charged it. Next day I went to bed and it died in my sleep. Okay? Not sure why this time it only lasted a day but whatevs. Next day it only lasted til about noon after a full charge. Now I'm confused. Totally died, put it on the charger and it says it's full but I can't get it to turn on even after trying all the troubleshoots on here. Help! I love this thing and I only had it working properly for 4 days on the first charge. I think it's defective or something. What do I do??? Has anyone else had similar issues? Is this a common thing?

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‎05-10-2020 08:38

‎05-10-2020 08:38

Hi @Sarah_Sparkles,

 

It sounds like there is something wrong with your battery.  You can try contacting Support directly (link is at the bottom of the page) and either asking for a Battery Test or for an exchange.

 

Your battery should be lasting a minimum of 4 days, why it's not is beyond me.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!

Pixel Watches 1-4 I Charges 3-6 I Versas 1, 2, and Lite I Inspires 1 & 2 I Ionic I Alta HR I Flex 1 I Aria 2 & Air I Senses 1 & 2
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